Returns & Refunds Policy
Returns
Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.
Non-returnable items include:
-
Gift cards
-
Downloadable software products
-
Certain health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial Refunds (if applicable)
There are certain situations where only partial refunds are granted:
-
Books with obvious signs of use
-
CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
-
Any item not in its original condition, damaged, or missing parts for reasons not due to our error
-
Any item returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original method of payment within a few business days.
Late or Missing Refunds
If you haven’t received a refund yet:
-
Check your bank account again.
-
Contact your credit card company — processing time may vary.
-
Contact your bank — there is often a processing delay.
If you’ve done all of this and still have not received your refund, please contact us at:
Sale Items
Only regular-priced items may be refunded. Sale items are non-refundable.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, please email us at:
and send your item to:
📍 ADDRESS
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
If the item wasn’t marked as a gift, the refund will be sent to the original purchaser.
Shipping Returns
To return your product, mail it to:
📍 ADDRESS
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.